Retired 12/31/2008: An introduction to quality control and the development of the concept of total quality control engineering, process improvement, and quality information systems. A broad overview of total quality control and its scope throughout the business organization will enable the student to analyze the various costs of quality and improve productivity. Topics will include 100% inspection versus statistical inspection and process control charts, as well as some of the tools of Organizational Development (OD) useful in promoting a Total Quality Control (TQC) and Total Quality Management (TQM) environment.