COURSE RETIRED as of 05/1/2016: An introduction to quality and the development of the concept of total quality control, engineering, process improvement, and quality information systems. Content includes a broad overview of total quality and its scope throughout industrial organizations. Upon successful completion of this course, the student is expected to be able to: • Articulate the essentials of establishing and managing industrial quality systems. • Apply problem-solving models to objectively solve quality issues. • Apply statistical process control techniques to monitor industrial process variation. • Calculate and interpret process capability indices. • Demonstrate knowledge of quality awards and quality system standards. • Demonstrate knowledge of the design of experiments. • Demonstrate knowledge of the concept of cost of quality. COURSE IDENTIFIER CHANGED - from IND to TEC as of 05/21/2012, all courses remain active. kmj